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Journal of Korean Critical Care Nursing 2018;11(2):51-62.
Published online June 30, 2018.

중환자실 간호사의 대상자 중심(Patient Centered) 의사소통 역량수준 및 관련요인
박영수, 오의금
1부산가톨릭대학교 간호대학
2연세대학교 간호대학, 김모임간호학연구소
Factors Related to Intensive Care Unit Nurses' Patient Centered Communication Competency
Young Su Park, Eui Geum Oh
1Assistant professor, College of Nursing, Catholic University of Pusan, Busan, Korea.
2Professor, College of Nursing, Institute of Mo-Im Kim Nursing Research, Yonsei University, Seoul, Korea. euigeum@yuhs.ac.kr
Abstract
PURPOSE
This study aimed to provide primary data for developing a program to enhance communication competence by identifying the patient-centered communication competency level of Intensive Care Unit (ICU) nurses and the related factors.
METHOD
Data were collected from August 28th to October 8th, 2015, from 199 ICU nurses working in 30 tertiary hospitals. The study questionnaire included items assessing the patient-centered communication competency of ICU nurses, nursing organizational culture, types of communication, the Teamwork Measurement Tool, the Perceived Nursing Work Environment tool, and the Wong & Law Emotional Intelligence Scale. The collected data were analyzed using descriptive statistics, a correlation test, and a multiple regression.
RESULTS
The ICU nurses' mean score on patient-centered communication competency was 3.97 points. The factors influencing the patient-centered communication competency level of ICU nurses were professionalism (p =.002), innovation-oriented organizational culture (p =.015), and emotional intelligence (p < .001). These variables explained 42.2% of the total variance in the patient-centered communication competency of ICU nurses.
CONCLUSION
These findings suggest the need for developing a patient-centered communication competency improvement program that focuses on improving ICU nurses' professionalism and emotional intelligence, and facilitates the creation of an innovation-oriented organizational culture.
Key Words: Intensive care units, Patient-centered nursing, Communication
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