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Journal of Korean Critical Care Nursing 2016;9(1):15-26.
Published online June 30, 2016.

응급실 중증도 분류 간호사의 의사결정과정에 나타난 사고전략: 소리내어 생각하기
문선희, 박연환
1서울대학교 간호대학
2서울대학교 간호대학
Thinking Strategies of Triage Nurses' Decision Making in the Emergency Department: Think Aloud Study
Sun Hee Moon, Yeon Hwan Park
1College of Nursing, Seoul National University
2College of Nursing, The Research Institute of Nursing Science, Seoul National University
Abstract
Purpose
The aim of this study was to identify thinking strategies in the complicated decision-making process based on real patient-based data of triage nurses in the emergency department (ED).
Methods
This study used the 'think aloud' method to collect data from 8 triage nurses from one general hospital ED in South Korea. The data were analyzed with protocol analysis using thinking strategies.
Results
The triage process was divided into three stages. The first stage consisted of 8 thinking strategies, including searching for information. They used intuition based on directly observed concepts for identifying a crisis. The second stage consisted of 17 thinking strategies related to the decision-making process. They assessed patients and generated a hypothesis to try to understand their health problems through analytic thinking. The third stage consisted of 10 thinking strategies, including qualifying. They considered the situation of the ED and properly triaged the patients. During the triage process, they frequently used judging the value and searching for information on 17 thinking strategies.
Conclusions
Triage nurses demonstrated various connected thinking strategies for each stage. Based on our results, further studies should be done to develop a triage education program.
Key Words: Triage nurse, Decision-making, Thinking strategies, Think aloud, Protocol analysis
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